“I had the pleasure of engaging Karen and her team to work on resolving several very complicated cases.  I needed deep HR and employment law expertise.  Karen and her team conducted a robust investigation into very sensitive issues and their work was unparalleled to anything I had previously been involved in.  HSL’s approach meant we were able to see a complete picture of the situation, helping us to identify solutions very quickly and clearly. The most important part of this process was their independence of honesty – this is such a critical part of complex investigations, we need to know what has happened as well as why.  This helped us to accurately identify the root causes so we could then create the right solutions. Their approach also builds confidence and trust, demonstrating to those involved the level of seriousness that the organisation was taking the situation. Karen and her team led us to highly satisfactory conclusions, enabling us to minimise risk as well as overall cost, with the added benefit of giving us the platform to apply lessons learned so as a company we could engage in continuous improvement with our people management and development.”

Andrew Campbell-Critchley
HR Director
Socitm Ltd